Terms

1. Scope

These Terms of Service (“Terms”) govern the use of the Reflyne platform (in particular at app.reflyne.com) and related services provided by Reflyne UG (haftungsbeschränkt) (“Reflyne”, “we”).

Our offering is intended exclusively for businesses (entrepreneurs) within the meaning of § 14 BGB. Consumers (§ 13 BGB) are not contractual partners.

2. Provider / Contact

Reflyne UG (haftungsbeschränkt)
Unter Linden 86
50859 Köln
Germany
Phone: +49 176 64844180
Email: info@reflyne.com
Managing Director: Calvin Muthreja
Registry court: Amtsgericht Köln – HRB 126242

3. Services

Reflyne provides platform-based software and SaaS solutions for digital reputation and review management, including system-supported analysis, management and (semi-)automated assistance for responding to customer reviews, dashboards, statistics, and integrations.

The specific scope depends on the plan selected (see Pricing) and/or an individual offer.

4. Accounts and credentials

Access to the platform may require an account. You must provide accurate and complete information and keep credentials confidential.

You are responsible for activities performed through your account to the extent you are responsible for them.

5. Contract formation

A contract is formed when you book a paid plan (e.g., via the platform) or accept an offer from Reflyne. Reflyne may refuse to enter into a contract for legitimate reasons.

6. Fees and payment

Fees are based on the selected plan or the agreed price list. Unless stated otherwise, fees are exclusive of applicable VAT.

Payments are processed via Stripe (Stripe Payments Europe, Ltd., Dublin, Ireland). Stripe’s additional terms may apply.

If payments are overdue, Reflyne may suspend access after providing reasonable notice.

7. Customer obligations / acceptable use

You may only use the platform in compliance with applicable law and these Terms. In particular, it is prohibited to:

• misuse the platform (e.g., attempts to overload/attack)
• infringe third-party rights (e.g., IP rights)
• process or distribute unlawful content

You are responsible for ensuring you have all rights/permissions for the content, data, and integrations you provide or connect.

8. System outputs

System-generated suggestions, analyses or drafts are provided for assistance only and do not constitute legal, tax, or other professional advice. You must review system outputs before use and remain responsible for any published content.

9. Availability, maintenance, changes

Reflyne aims for high availability. Temporary restrictions may occur due to maintenance, security updates, or disruptions (including third-party/network issues).

Reflyne may modify and improve features if reasonable and without materially reducing essential obligations.

10. Intellectual property

Reflyne grants you a non-exclusive, non-transferable right to use the platform for the term of the contract.

All rights in the platform, software, trademarks, designs, and documentation remain with Reflyne or the respective rights holders.

11. Data protection

Information on personal data processing is provided in our Privacy Policy. If Reflyne processes personal data on your behalf, the parties will enter into a data processing agreement (DPA) where required (Art. 28 GDPR).

12. Liability

Reflyne is liable without limitation in cases of intent and gross negligence and for injury to life, body, or health.

In cases of simple negligence, Reflyne is liable only for breach of essential contractual obligations and limited to the foreseeable, typically occurring damage.

Liability for lost profits, indirect damages, and consequential damages is excluded to the extent permitted by law.

13. Term and termination

The term depends on the selected plan (e.g., monthly/annual). Renewal and cancellation rules are determined by the plan and the booking flow.

The right to terminate for cause remains unaffected.

14. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

To the extent permitted, the place of jurisdiction is Cologne (Köln), Germany.

If individual provisions are invalid, the remaining provisions remain effective.